Frequently Asked Questions

What is included in the Standard movers and packers service?
  • Providing customer with packing boxes
  • Dismantling and re-assembling furniture items
  • Packing of white goods and connection at end point
  • Moving of items in closed and secured trucks
  • Truck load is up to 1 truck
Why do I need to hire professionals for moving my belongings to another home?

Movers and packers across UAE comprise a group of professionals who are trained in safely transporting your belongings and personal items without causing any damage. These moving companies in Dubai facilitate a smooth transition to your new living space.

How long will the moving service take?

Estimated time for movers and packers to complete this service is up to 8 hours.

What is the difference between the Standard and Premium movers and packers?

The premium movers and packers service includes handyman services. The handyman can perform several tasks such as hanging, mounting and TV installation services of items that were moved from your old premises to your new one.

How can I make sure that any of my items are not lost?

Please make sure you sign an itemized checklist of your items or boxes before your service starts and after your service is completed.

What should I do if I want to increase the scope of my service or add additional service or materials?

There may be changes to the cost of service based on the additional service or products needed. In case of any increase in the service scope, the Service Provider will share an Amazon Payment link containing the details of the scope change and the additional amounts required. You can pay for the service using your Amazon.ae account. The Happiness Guarantee program covers the additional service or products as long as it is booked and paid on Amazon.ae.

What if I have items that need an extra truck?

The movers and packers will notify you if there is a requirement of an extra truck load, and will charge you accordingly as per the below pricing; - Half truck for moving within the same city will will be charged at AED 250 and for different city will be charged at AED 500 - Full truck for moving within the same city will will be charged at AED 400 and for different city will be charged at AED 800

What do I need to do prior to the moving service?

Please make sure to obtain all the necessary documents required by your building management such as the NOC and moving permit prior to your moving day to avoid any additional charges from the moving company for on the spot cancellations.

Can I trust the movers who come to my home?

Amazon.ae partners with background-checked, insured, and licensed service providers for moving services in Dubai and all other Emirates. The names of our providers are mentioned along with their areas of expertise, quotations, and direct reviews from verified customers. You may also do your independent research before deciding which provider you would like to choose.

Can I travel along with the movers in their vehicle to make sure they find the new home quickly?

We only work with the best movers and packers in Dubai, who are equipped with modern navigation tools to locate any location within a stipulated time period. So, accompanying them won’t be necessary.

Can I request for the packing boxes prior to the appointment scheduled time?

Yes, however it will be subject to availability. We will do our best to accommodate your request.

Do you currently have any pets at home?

We kindly remind you to ensure the safety and comfort of your beloved pets during our upcoming home service by keeping them at a safe distance or under your supervision. We value your pet's well-being and aim to provide a stress-free experience for everyone involved. This will also allow our team to focus on delivering service without distractions.

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